eSIM
How do I request an eSIM?
All new MyHomeFone Mobile services are supplied with a physical SIM by default. If you’d prefer an eSIM, please clearly indicate this on your Service Application Form at the time of ordering. For existing services, you can request to switch from a ...
Is there a cost for getting an eSIM?
There’s a $10 once-off charge for your initial eSIM setup or for reissuing a replacement if required. Plan costs and inclusions remain the same as a physical SIM.
Do I need to change my plan or number to switch to eSIM?
No changes are required. Your existing plan, mobile number, and inclusions remain the same — only the SIM delivery method changes.
Can I access 5G on eSIM?
Yes, but only if your plan includes 5G access and your device supports it, you can enjoy the same 5G coverage and speeds as with a physical SIM.
Is there eSIM support for smartwatches and wearable devices?
Support for eSIM-enabled wearables (such as smartwatches) is under development. We’ll announce availability once testing and network integration are complete.
Can I use an eSIM and a physical SIM at the same time?
Yes, many eSIM-capable phones support dual SIM functionality. This means you can use two different numbers — for example, one MyHomeFone mobile and one from another provider — on the same device.
Can I move my eSIM to another device?
No — eSIMs are digitally linked to the specific device they were first installed on. If you change or upgrade your phone, we’ll need to issue you a new eSIM. Please contact our service modifications team.
I accidentally deleted my eSIM profile
Don’t worry — contact our team and we’ll issue you a new eSIM QR code. You’ll then be able to reinstall and reconnect your service.
I’ve lost or deleted my eSIM QR code before activating
If you can no longer locate your eSIM QR code, please contact our team to have a replacement eSIM issued. For security reasons, each QR code can only be used once.
I’ve lost my phone with my eSIM installed
Please contact us as soon as possible so we can temporarily restrict your service to prevent unauthorised use. Once you have a replacement device, we can issue a new eSIM for you to activate.
My eSIM isn’t connecting to the network
Sometimes it can take up to 15 minutes (and in rare cases up to 4 hours) for your new eSIM to fully register. If your device is still not connecting: Turn Airplane Mode on, then off again. Restart your device. If you previously used a physical SIM, ...
I’m having trouble downloading my eSIM
If you experience issues while downloading your eSIM, please check the following: Ensure you are connected to a stable Wi-Fi network (not mobile data). Confirm your device’s software is up to date. Try moving closer to your Wi-Fi router to improve ...
How do I install my eSIM?
Once your MyHomeFone Mobile order has been processed, you’ll receive an email containing your unique eSIM QR code. Please ensure you can access your email from another device or internet connection, as any existing SIM will stop working before your ...
How do I know if my phone supports eSIM?
To check whether your phone is eSIM-compatible, simply dial *#06# on your keypad. If your phone displays a 32-digit EID number, it supports eSIM. Alternatively, you can check your device manufacturer’s website for confirmation.
What is an eSIM?
An eSIM (embedded SIM) is a digital version of a traditional SIM card that’s built directly into your compatible device. Instead of inserting a physical SIM, you simply scan a QR code that securely installs your mobile service. If your device ...