I’ve lost or deleted my eSIM QR code before activating
If you can no longer locate your eSIM QR code, please contact our team to have a replacement eSIM issued. For security reasons, each QR code can only be used once.
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I accidentally deleted my eSIM profile
Don’t worry — contact our team and we’ll issue you a new eSIM QR code. You’ll then be able to reinstall and reconnect your service.
I’ve lost my phone with my eSIM installed
Please contact us as soon as possible so we can temporarily restrict your service to prevent unauthorised use. Once you have a replacement device, we can issue a new eSIM for you to activate.
What is an eSIM?
An eSIM (embedded SIM) is a digital version of a traditional SIM card that’s built directly into your compatible device. Instead of inserting a physical SIM, you simply scan a QR code that securely installs your mobile service. If your device ...
How do I install my eSIM?
Once your MyHomeFone Mobile order has been processed, you’ll receive an email containing your unique eSIM QR code. Please ensure you can access your email from another device or internet connection, as any existing SIM will stop working before your ...
How do I request an eSIM?
All new MyHomeFone Mobile services are supplied with a physical SIM by default. If you’d prefer an eSIM, please clearly indicate this on your Service Application Form at the time of ordering. For existing services, you can request to switch from a ...