Please contact us as soon as possible so we can temporarily restrict your service to prevent unauthorised use. Once you have a replacement device, we can issue a new eSIM for you to activate.
If you can no longer locate your eSIM QR code, please contact our team to have a replacement eSIM issued. For security reasons, each QR code can only be used once.
To check whether your phone is eSIM-compatible, simply dial *#06# on your keypad. If your phone displays a 32-digit EID number, it supports eSIM. Alternatively, you can check your device manufacturer’s website for confirmation.