How do I know if my phone supports eSIM?
To check whether your phone is eSIM-compatible, simply dial *#06# on your keypad.
If your phone displays a 32-digit EID number, it supports eSIM.
Alternatively, you can check your device manufacturer’s website for confirmation.
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What is an eSIM?
An eSIM (embedded SIM) is a digital version of a traditional SIM card that’s built directly into your compatible device. Instead of inserting a physical SIM, you simply scan a QR code that securely installs your mobile service. If your device ...
I’ve lost my phone with my eSIM installed
Please contact us as soon as possible so we can temporarily restrict your service to prevent unauthorised use. Once you have a replacement device, we can issue a new eSIM for you to activate.