I accidentally deleted my eSIM profile

Don’t worry — contact our team and we’ll issue you a new eSIM QR code. You’ll then be able to reinstall and reconnect your service.

• Related Articles

• I’ve lost or deleted my eSIM QR code before activating

  If you can no longer locate your eSIM QR code, please contact our team to have a replacement eSIM issued. For security reasons, each QR code can only be used once.

• What is an eSIM?

  An eSIM (embedded SIM) is a digital version of a traditional SIM card that’s built directly into your compatible device. Instead of inserting a physical SIM, you simply scan a QR code that securely installs your mobile service. If your device ...

• How do I request an eSIM?

  All new MyHomeFone Mobile services are supplied with a physical SIM by default. If you’d prefer an eSIM, please clearly indicate this on your Service Application Form at the time of ordering. For existing services, you can request to switch from a ...

• How do I install my eSIM?

  Once your MyHomeFone Mobile order has been processed, you’ll receive an email containing your unique eSIM QR code. Please ensure you can access your email from another device or internet connection, as any existing SIM will stop working before your ...

• I’m having trouble downloading my eSIM

  If you experience issues while downloading your eSIM, please check the following: Ensure you are connected to a stable Wi-Fi network (not mobile data). Confirm your device’s software is up to date. Try moving closer to your Wi-Fi router to improve ...