I’m having trouble downloading my eSIM

I’m having trouble downloading my eSIM

If you experience issues while downloading your eSIM, please check the following:

  • Ensure you are connected to a stable Wi-Fi network (not mobile data).

  • Confirm your device’s software is up to date.

  • Try moving closer to your Wi-Fi router to improve the connection.

If the issue continues, please contact our support team for assistance.

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