Can I use an eSIM and a physical SIM at the same time?
Yes, many eSIM-capable phones support dual SIM functionality. This means you can use two different numbers — for example, one MyHomeFone mobile and one from another provider — on the same device.
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Extend ring time on Home Phone
Not getting to the phone before a call rings out or is diverted to voicemail can be frustrating. You can request that your ring time be extended up to 30 seconds through our technical support team. Ring times must be in five second increments, i.e. ...
Getting Acquainted with Your SIM Card
Our SIM cards are designed to be versatile with a 'triple-punch' or '3-in-1' feature. This means the SIM can be adjusted into three different sizes (Standard, Micro, or Nano) to fit any mobile phone. If you are unsure which size to use, consult your ...
What is an eSIM?
An eSIM (embedded SIM) is a digital version of a traditional SIM card that’s built directly into your compatible device. Instead of inserting a physical SIM, you simply scan a QR code that securely installs your mobile service. If your device ...
How do I request an eSIM?
All new MyHomeFone Mobile services are supplied with a physical SIM by default. If you’d prefer an eSIM, please clearly indicate this on your Service Application Form at the time of ordering. For existing services, you can request to switch from a ...
SIM Card Registration Troubleshooting
Here are some useful suggestions for addressing SIM registration issues with your mobile phone: Confirm Proper SIM Insertion: Ensure your SIM card has been inserted correctly into the phone. The gold chip should generally face the interior of the ...