Can I move my eSIM to another device?

No — eSIMs are digitally linked to the specific device they were first installed on.

If you change or upgrade your phone, we’ll need to issue you a new eSIM. Please contact our service modifications team.

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• How do I install my eSIM?

  Once your MyHomeFone Mobile order has been processed, you’ll receive an email containing your unique eSIM QR code. Please ensure you can access your email from another device or internet connection, as any existing SIM will stop working before your ...

• What is an eSIM?

  An eSIM (embedded SIM) is a digital version of a traditional SIM card that’s built directly into your compatible device. Instead of inserting a physical SIM, you simply scan a QR code that securely installs your mobile service. If your device ...

• Can I use an eSIM and a physical SIM at the same time?

  Yes, many eSIM-capable phones support dual SIM functionality. This means you can use two different numbers — for example, one MyHomeFone mobile and one from another provider — on the same device.

• I’m having trouble downloading my eSIM

  If you experience issues while downloading your eSIM, please check the following: Ensure you are connected to a stable Wi-Fi network (not mobile data). Confirm your device’s software is up to date. Try moving closer to your Wi-Fi router to improve ...

• Device Upgrade Instructions - 3G to 4G base unit

  To activate your new 4G base station, remove the SIM card from your existing myhomefone 3G base station, and insert it into the new unit. To locate the SIM card, please look at the bottom of the myhomefone base - the image below shows the symbol ...