NBN General
Troubleshooting NBN Dropouts
What does it mean when we talk about a "dropout" with your internet connection? A dropout happens when your device loses its connection to the internet. This can be a brief interruption or a more prolonged loss of connectivity. Different types of ...
Restoring your NBN service after an outage
Connection Troubleshooting Post Outage If you have received a notification from us that an outage impacting your service has been resolved, please allow up to 30 minutes for your service to restore to normal. After a wide spread outage, it's typical ...
What to do when your NBN connection is not working
This guide provides some basic troubleshooting steps to help resolve issues with your NBN internet connection. New Connections For new NBN services from myhomefone (that have not previously worked), it's essential first to check that your equipment ...
Troubleshooting NBN Backup Battery Issues
Battery backup information for Fibre to the Premises (FTTP) New MyHomeFone NBN services are installed without battery backup. Your premises, however, may be equipped with battery backup from a previous installation. If you have a Power Supply with ...
How to power cycle your NBN equipment & modem/router
When you encounter internet issues, a simple and effective solution is to perform a "power cycle" on your devices to reboot them. This solves the majority of issues people face. Rebooting your NBN Equipment (where installed) and your modem/router, ...
Properly disconnecting and decommissioning your NBN service
If you would like to transition your current fixed-line NBN service to a wireless connection, such as 4G, at the same premises, please contact our service modifications team. If you wish to terminate your fixed-line NBN, please contact our ...
How can I make my NBN faster?
If you're looking to improve the speed of your NBN internet service, here are a few items to first consider: Isolation Test - your NBN service may already be operating within specification. Many speed issues are due to in-home equipment issues such ...
Returning NBN equipment
If you have a device that you shouldn’t, then returning it is a great way to save the planet from increasing landfill. What’s mine, what’s yours? Unfortunately, when some people move premises, they err on the side of caution and take NBN Co (National ...
How do I get a static IP address on NBN?
An IP (Internet Protocol) address is a unique ID number that every device using the internet gets (like a phone number). Your modem’s IP address is what lets it communicate on the internet. There are two main types of IP addresses - 'Dynamic' and ...