Returning NBN equipment
If you have a device that you shouldn’t, then returning it is a great way to save the planet from increasing landfill.
What’s mine, what’s yours?
Unfortunately, when some people move premises, they err on the side of caution and take NBN Co (National Broadband Network) supplied equipment with them in the mistaken belief it will be needed to reconnect to the NBN network at their new place.
This is not the case – the NBN-supplied equipment will only work at the location where it was originally installed and should not be removed.
Missing NBN equipment makes it harder for the next occupant to connect to the NBN. This problem is particularly acute for customers whose homes are connected to the NBN network via Hybrid Fibre Coaxial (HFC) and Fibre to the Curb (FTTC) technologies. These technology types have free-standing devices (a connection box known as a Network Termination Device) that can be easily disconnected and moved.
It's important to distinguish NBN equipment (shown above) from your own modem/router equipment. Visit the link below to see illustrations of each type of NBN connection type.
How to return NBN equipment
If you have only recently inadvertently removed NBN equipment, please immediately try to return the equipment directly to the new occupant or care of any building or community management. We recommend labelling the equipment so anyone else knows where it needs to return. This will save the new occupant from trouble connecting their own NBN service.
Alternatively, equipment can be returned directly to NBN free of charge at any Australia Post outlet. Please visit https://return.auspost.com.au/NBNCO to start the returns process.
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