How to power cycle your NBN equipment & modem/router

How to power cycle your NBN equipment & modem/router

When you encounter internet issues, a simple and effective solution is to perform a "power cycle" on your devices to reboot them. This solves the majority of issues people face.

Rebooting your NBN Equipment (where installed) and your modem/router, will force a re-establishment of your internet connection. Sometimes, you may need to do the below multiple times, especially during an outage. See our step-by-step guide below.

Do not excessively turn your NBN or modem/router equipment off and on. This will shorten the lifespan of your equipment which is designed to be left on the majority of the time.

NBN Equipment (where installed)

Not all NBN connection types have an NBN Connection Box. To learn more about your NBN connection type, click here.
  1. Power down the NBN Connection Box by turning off the power at the wall outlet.
  2. Disconnect the power cable from the NBN Connection Box and leave it unplugged for 2 minutes. This step helps to eliminate any remaining power in the device and clears temporary memory.
  3. After 2 minutes, reconnect the power cable and turn the power back on at the wall outlet.
  4. Wait 5 minutes for the NBN Connection Box to restart fully. Click here to see what each of the equipment status lights mean.
  1. If your NBN equipment lights indicate connected/online, but you continue to experience issues, you should also power cycle your modem/router, see below.
  2. If your NBN equipment lights fail to indicate connected/online after waiting 5 minutes in step 4 above, there may be an NBN fault or outage in your area. Please contact our technical support team.

Your Modem/Router

If you have an NBN Connection Box, ensure this is power-cycled first, as above.
  1. Power down the modem/router by turning off the power at the wall outlet.
  2. Disconnect the power cable from the modem/router and leave it unplugged for 1 minute. This step helps to eliminate any remaining power in the device and clears temporary memory.
  3. After 1 minute, reconnect the power cable and turn the power back on at the wall outlet.
  4. Wait up to 15 minutes for the modem/router to restart fully. For myhomefone supplied modem/routers, click here to see what each of the equipment lights mean.
Give your devices, such as your computer, some time to fully reconnect before testing your internet connection again.

If you continue to experience issues

If you continue to experience issues after completing all of the above:
  1. Reboot the devices you are trying to use online, such as your computer. This forces their re-establishment with your modem/router.
  2. Check if other devices you use online (e.g. Tablet, TV, different computer, etc.) are also experiencing connectivity issues. The problem might be with your device, not the connection.
  3. Contact our technical support team


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