General System Management
Response Protocol Updates
Sometimes also referred to as a ‘Village Protocol’, this document outlines the response procedure to be undertaken by the Response Centre when a resident alarm is triggered. For example, you may require an on-site carer to be notified once an ...
Resident Information Form Template (Professional Monitoring)
Please submit new resident details using this portal's "Add Resident" online form. This integrated form streamlines the provisioning of new services and eliminates the need for scanning, emailing paper forms, and manual processing. For your ...
Add, Change or Cancel Resident SELF-MONITORING SERVICE
The life cycle of an individual fixed monitoring setup has numerous stages as residents come and go from the locations initially onboarded as part of your community's overall solution. Refer to the relevant section below to Add, Change or Cancel a ...
Pairing new RF Transceiver Process
The DX-Safe Home Series Hub has a range of optional low-power RF transceiver accessories. If you would like to place an order, please click here. There are two stages to adding a new RF transceiver: Pairing the device to the base unit hub Registering ...
Order & Register New Parts & Accessories
Click here to order new transceivers and parts for the Safe Home Hub. Please have your purchase order ready. Click here to register a transceiver from your onsite inventory to a Safe Home Hub. Please pair the transceiver to the base unit first. Click ...
Silent Alarm Types & Actions Required
The DAKTEL management platform automatically monitors the Safe Home Hubs deployed in your community. This provides valuable insights for any anomalies, among many other capabilities. Anomalies are often called ‘Silent Alarms’ – these are important ...
Add, Change or Cancel Resident PROFESSIONAL MONITORING SERVICE
The life cycle of an individual fixed monitoring setup has numerous stages as residents come and go from the locations initially onboarded as part of your community's overall solution. Refer to the relevant section below to Add, Change or Cancel a ...
Onboarding: Preparing Location Availability Data (fixed monitoring)
DAKTEL Australia maintains a location and address database for all fixed monitoring services deployed within a Senior Living Operator setting such as a retirement village. This 'Location Availability Data' is then primarily used (for each specific ...
Fault Handling Process (Safe Home Hub)
In the rare instance you experience trouble with a monitored alarm within your community, please follow the below process to help our team resolve the issue as quickly as possible. Interference with a DAKtel equipment installation (although ...