Add, Change or Cancel Resident PROFESSIONAL MONITORING SERVICE
The life cycle of an individual fixed monitoring setup has numerous stages as residents come and go from the locations initially onboarded as part of your community's overall solution. Refer to the relevant section below to Add, Change or Cancel a specific location/resident.
Click here to activate a new monitoring service. If Safe Home Hub equipment is not already in situ, you will be given the option to request the supply of new equipment (additional charges may apply in accordance with your monitoring solution agreement).
Please allow 48 business hours for processing time. For new equipment, please allow up to 7 NSW business days for delivery.
To change an existing resident monitoring service, such as a contact or key hide details, email modifications@myhomefone.com.au.
Also use this option to remove a specific Resident Contact but leave others (e.g. their widow) in place.
Please allow at least 48 business hours for the change to take effect.
To relocate a fixed monitoring service:
- Select the applicable REMOVE or UNINSTALL option below for the existing service.
- Select the ADD option above for the new service location.
- Do not relocate any existing equipment unless explicitly directed in writing by a Daktel representative.
Click here to stop a resident monitoring service on a specific date.
Note: This option only stops the active monitoring service. The Safe Home Hub equipment remains bound to the service location for future use. To reactive the equipment, select the Add Resident option above.
To remove only a specific Resident Contact but leave others (i.e., their widow) in place, please refer to the Update Resident section above.
Click here to uninstall the equipment from a single location and stop any active resident monitoring service on a specific date. Depending on your monitoring solution agreement, early termination charges may apply.
All uninstalled equipment must be returned to DAKTEL within 21 days.
This article's audience is Senior Living Operators only. For myhomefone retail consumer support, click here for the main menu.
Related Articles
Add, Change or Cancel Resident SELF-MONITORING SERVICE
The life cycle of an individual fixed monitoring setup has numerous stages as residents come and go from the locations initially onboarded as part of your community's overall solution. Refer to the relevant section below to Add, Change or Cancel a ...Resident Information Form Template (Professional Monitoring)
Please submit new resident details using this portal's "Add Resident" online form. This integrated form streamlines the provisioning of new services and eliminates the need for scanning, emailing paper forms, and manual processing. For your ...Onboarding: Preparing Location Availability Data (fixed monitoring)
DAKTEL Australia maintains a location and address database for all fixed monitoring services deployed within a Senior Living Operator setting such as a retirement village. This 'Location Availability Data' is then primarily used (for each specific ...Resident Quick-Start Guide – Safe Home Hub
Select the download attachment icon below to access the current version. Daktel recommends printing this guide and distributing it to residents to be placed in a prominent location, such as on their fridge door. This will help ensure they remain ...Pairing new RF Transceiver Process
The DX-Safe Home Series Hub has a range of optional low-power RF transceiver accessories. If you would like to place an order, please click here. There are two stages to adding a new RF transceiver: Pairing the device to the base unit hub Registering ...