Knowledge Base
Tech Support
FAQs, setup guides, help & general information for any of our retail consumer products and services.Accounts & Billing
Learn how to read your bill, make payments or changes to your account or services.Network Status & Outages
Check if your area is affected by planned maintenance or unforeseen incidents that can impact your service.Announcements & Updates
Important news about our products and services including update notes about new features released.Senior Living Operators
FAQs, help & processes for our product suites supporting the management of retirement and aged care communities.Support @ Home Providers
FAQs, help & processes for our product suites supporting in-home aged care service providers.
Recent Articles
Data Change Management Policy – SOS Watch Monitoring
Monitoring service records form part of a safety-critical emergency response ecosystem. To ensure resident user information remains accurate, traceable, and properly synchronised across all relevant systems, all amendments to existing monitoring ...Data Change Management Policy – SOS Watch Monitoring
Monitoring service records form part of a safety-critical emergency response ecosystem. To ensure client information remains accurate, traceable, and properly synchronised across all relevant systems, all amendments to existing monitoring services ...Data Change Management Policy – Safe Home Hub Monitoring
Monitoring service records form part of a safety-critical emergency response ecosystem. To ensure client information remains accurate, traceable, and properly synchronised across all relevant systems, all amendments to existing monitoring services ...Data Change Management Policy – Safe Home Hub Monitoring
Monitoring service records form part of a safety-critical emergency response ecosystem. To ensure resident user information remains accurate, traceable, and properly synchronised across all relevant systems, all amendments to existing monitoring ...IMPORTANT INFO: Improper Equipment Relocations
Safe Home Hub equipment must never be temporarily or permanently relocated, swapped, mixed between rooms/units, or reconfigured without written approval provided in a Support or Modifications ticket. This includes: Safe Home Hub Base Units SIM cards ...
Popular Articles
Troubleshooting Challenges Making Outbound Calls
Here are some useful tips if you're experiencing problems making outbound calls: Verify the correctness of the phone number: - Is the phone number correct and in use? - Can you successfully call other numbers without any problems? - Have others been ...NBN Fibre to the Node explained (FTTN)
The National Broadband Network uses a mix of technologies. You can click here to find out what technology is used for your address. Description Fibre optics are used to connect to a Node (Street Cabinet) located nearby in your neighbourhood. From ...Is your 4G device ready for the 3G network shutdown?
Just in case you’re not already aware: 3G network services are currently in phase-out. All carriers are expected to complete their 3G network service closure during 2024. You will require a 4G device with VoLTE calling capability to stay connected. ...Resident Information Form Template (Professional Monitoring)
Please submit new resident details using this portal's "Add Resident" online form. This integrated form streamlines the provisioning of new services and eliminates the need for scanning, emailing paper forms, and manual processing. For your ...Resident Quick-Start Guide – Safe Home Hub
Select the download attachment icon below to access the current version. Daktel recommends printing this guide and distributing it to residents to be placed in a prominent location, such as on their fridge door. This will help ensure they remain ...