Knowledge Base
Tech Support
FAQs, setup guides, help & general information for any of our retail consumer products and services.Accounts & Billing
Learn how to read your bill, make payments or changes to your account or services.Network Status & Outages
Check if your area is affected by planned maintenance or unforeseen incidents that can impact your service.Announcements & Updates
Important news about our products and services including update notes about new features released.Senior Living Operators
FAQs, help & processes for our product suites supporting the management of retirement and aged care communities.
Recent Articles
FACT SHEET - What Happens If There’s a Network Outage
Select the download attachment icon below to access a PDF fact sheet you can print and share with residents. Further Resources Troubleshooting Failover Calls to Triple Zero Detailed steps to diagnose and resolve connectivity issues: Click here This ...Understanding Your Home's NBN Service Class
Your service class indicates the state of readiness at your premises for NBN connectivity. It helps us (and you) understand what stage the installation is in and whether any additional work is required before your service can be activated. Below ...MyHomeFone Unpacked: An Expert Review by Channel 9’s Resident Tech Guru, Trevor Long
Check out Trevor Long's in-depth review of MyHomeFone in the video below. Trevor Long is Nine Network’s go-to Tech guy—serving as the resident Tech Expert on Channel 9’s Today Show, regularly appearing on over 50 radio stations across Australia, and ...How do I Update a Monitoring Service After a Resident Passes Away?
This information applies to Professionally Monitored Services. Click here to cancel a self-monitored service. To update a Home Monitoring Service following the passing of a resident, follow the appropriate steps below: If No Residents Remain at the ...2024/2025 Holiday Period Embargo
If you are planning on ordering a new service or making changes to an existing service, it is essential to remember the Telco Embargo Period as the year draws to a close and the holiday season approaches. What is the Embargo Period? Each year, ...
Popular Articles
Is your 4G device ready for the 3G network shutdown?
Just in case you’re not already aware: 3G network services are currently in phase-out. All carriers are expected to complete their 3G network service closure during 2024. You will require a 4G device with VoLTE calling capability to stay connected. ...Resident Information Form Template (Professional Monitoring)
Please submit new resident details using this portal's "Add Resident" online form. This integrated form streamlines the provisioning of new services and eliminates the need for scanning, emailing paper forms, and manual processing. For your ...Resident Quick-Start Guide – Safe Home Hub
Select the download attachment icon below to access the current version. Daktel recommends printing this guide and distributing it to residents to be placed in a prominent location, such as on their fridge door. This will help ensure they remain ...Add or remove Authorised Person/s
When you setup an account with us, the Primary Contact is the Account Holder, who, by default, has full authority to act on their account. Account Holders can add or remove Authorised Billing or Secondary Contacts to help manage their account and ...Quickstart Guide 3G Home Phone
Please refer to the attached file below