Recent Articles
Understanding Your Home's NBN Service Class
Your service class indicates the state of readiness at your premises for NBN connectivity. It helps us (and you) understand what stage the installation is in and whether any additional work is required before your service can be activated. Below ...
MyHomeFone Unpacked: An Expert Review by Channel 9’s Resident Tech Guru, Trevor Long
Check out Trevor Long's in-depth review of MyHomeFone in the video below. Trevor Long is Nine Network’s go-to Tech guy—serving as the resident Tech Expert on Channel 9’s Today Show, regularly appearing on over 50 radio stations across Australia, and ...
How do I Update a Monitoring Service After a Resident Passes Away?
This information applies to Professionally Monitored Services. Click here to cancel a self-monitored service. To update a Home Monitoring Service following the passing of a resident, follow the appropriate steps below: If No Residents Remain at the ...
2024/2025 Holiday Period Embargo
If you are planning on ordering a new service or making changes to an existing service, it is essential to remember the Telco Embargo Period as the year draws to a close and the holiday season approaches. What is the Embargo Period? Each year, ...
Moving House – General
This article covers services delivered via the mobile access network. If you're relocating an NBN fixed-line service, please see our Moving House – NBN Home Broadband article. Relocating a service from MyHomeFone that uses the mobile access network ...