Knowledge Base
Tech Support
FAQs, setup guides, help & general information for any of our retail consumer products and services.Accounts & Billing
Learn how to read your bill, make payments or changes to your account or services.Network Status & Outages
Check if your area is affected by planned maintenance or unforeseen incidents that can impact your service.Announcements & Updates
Important news about our products and services including update notes about new features released.Senior Living Operators
FAQs, help & processes for our product suites supporting the management of retirement and aged care communities.Support @ Home Providers
FAQs, help & processes for our product suites supporting in-home aged care service providers.
Recent Articles
ORDER Resident Co-funded SOS Watch
Co-Funded SOS Watch Service for Communities with Safe Home Hub At communities equipped with the Safe Home Hub monitoring solution, the Daktel DX-9 Personal Alarm SOS Watch is available as a co-funded service, jointly supported by individual residents ...How do I cancel the service?
Please contact cancellations@myhomefone.com.au The watch and all included accessories must be returned within 21 days to avoid an unreturned equipment fee. This article is intended for MyHomeFone direct retail customers. If your device or service is ...Can the watch battery be replaced?
No, the watch battery is built to last for the lifetime of the device and is not replaceable. If you believe the battery performance is faulty, please contact our Technical Support team for assistance. Remember: regular nightly charging is important. ...Does the watch interfere with pacemakers or hearing aids?
The watch occasionally emits small electrical signals (e.g., for heart rate monitoring) which may interfere with pacemakers. We recommend consulting with your healthcare provider if you use a pacemaker. The watch does not interfere with hearing aids. ...What equipment is included with the watch?
Each box includes: 1 x SOS Watch 1 x USB magnetic suction charging cable 1 x Wall power adapter (for Australian standard power points) This article is intended for MyHomeFone direct retail customers. If your device or service is supplied through a ...
Popular Articles
Is your 4G device ready for the 3G network shutdown?
Just in case you’re not already aware: 3G network services are currently in phase-out. All carriers are expected to complete their 3G network service closure during 2024. You will require a 4G device with VoLTE calling capability to stay connected. ...Resident Information Form Template (Professional Monitoring)
Please submit new resident details using this portal's "Add Resident" online form. This integrated form streamlines the provisioning of new services and eliminates the need for scanning, emailing paper forms, and manual processing. For your ...Resident Quick-Start Guide – Safe Home Hub
Select the download attachment icon below to access the current version. Daktel recommends printing this guide and distributing it to residents to be placed in a prominent location, such as on their fridge door. This will help ensure they remain ...Add or remove Authorised Person/s
When you setup an account with us, the Primary Contact is the Account Holder, who, by default, has full authority to act on their account. Account Holders can add or remove Authorised Billing or Secondary Contacts to help manage their account and ...Quickstart Guide 3G Home Phone
Please refer to the attached file below