Recent Articles
How do I Update a Monitoring Service After a Resident Passes Away?
This information applies to Professionally Monitored Services. Click here to cancel a self-monitored service. To update a Home Monitoring Service following the passing of a resident, follow the appropriate steps below: If No Residents Remain at the ...
2024/2025 Holiday Period Embargo
If you are planning on ordering a new service or making changes to an existing service, it is essential to remember the Telco Embargo Period as the year draws to a close and the holiday season approaches. What is the Embargo Period? Each year, ...
Moving House – General
This article covers services delivered via the mobile access network. If you're relocating an NBN fixed-line service, please see our Moving House – NBN Home Broadband article. Relocating a service from MyHomeFone that uses the mobile access network ...
Moving House – NBN Home Broadband
This article provides information specifically for National Broadband Network (NBN) services. For assistance with other services, please refer to our Moving House - General Guide. We understand that moving can be stressful, so our team is here to ...
Telstra Smart Modem Gen 1
MyHomeFone NBN services use IPoE (Dynamic IP) as standard. This means you should configure your modem/router to use DHCP, IPoE, or Dynamic IP settings. Most modems have an easy-to-use wizard to guide you through this during setup. Be Aware If you’re ...