Knowledge Base
Tech Support
FAQs, setup guides, help & general information for any of our retail consumer products and services.Accounts & Billing
Learn how to read your bill, make payments or changes to your account or services.Network Status & Outages
Check if your area is affected by planned maintenance or unforeseen incidents that can impact your service.Announcements & Updates
Important news about our products and services including update notes about new features released.Senior Living Operators
FAQs, help & processes for our product suites supporting the management of retirement and aged care communities.Support @ Home Providers
FAQs, help & processes for our product suites supporting in-home aged care service providers.
Recent Articles
Understanding Your Invoice Breakdown & Account Structure
? Account Structure Depending on how your home monitoring services are set up, you may have one or more billing accounts: Single Account Setup: Common when all resident services follow the same response protocol. Multiple Account Setup: Used when ...Referring Individuals to Access Services Privately
If an individual does not currently have a care provider or their care package does not include funding for assistive technology services, they can still access myhomefone services privately by paying directly. How to Refer Someone for Private ...Invoicing & Bulk Claim Support
As a registered Support at Home Provider with MyHomeFone, your organisation has access to a billing and reporting structure specifically designed to support the high-volume nature of assistive technology service delivery under the Australian ...Order Spare Parts & Accessories
Click here to order SOS Watch parts and accessories. Please have your purchase order ready. This article's audience is for registered Support at Home service providers only. For myhomefone retail consumer support, click here for the main menu.Order Spare Parts & Accessories
Click here to order SOS Watch parts and accessories. Please have your purchase order ready. This article's audience is Senior Living Operators only. For myhomefone retail consumer support, click here for the main menu.
Popular Articles
Troubleshooting Challenges Making Outbound Calls
Here are some useful tips if you're experiencing problems making outbound calls: Verify the correctness of the phone number: - Is the phone number correct and in use? - Can you successfully call other numbers without any problems? - Have others been ...Is your 4G device ready for the 3G network shutdown?
Just in case you’re not already aware: 3G network services are currently in phase-out. All carriers are expected to complete their 3G network service closure during 2024. You will require a 4G device with VoLTE calling capability to stay connected. ...Resident Information Form Template (Professional Monitoring)
Please submit new resident details using this portal's "Add Resident" online form. This integrated form streamlines the provisioning of new services and eliminates the need for scanning, emailing paper forms, and manual processing. For your ...Resident Quick-Start Guide – Safe Home Hub
Select the download attachment icon below to access the current version. Daktel recommends printing this guide and distributing it to residents to be placed in a prominent location, such as on their fridge door. This will help ensure they remain ...Add or remove Authorised Person/s
When you setup an account with us, the Primary Contact is the Account Holder, who, by default, has full authority to act on their account. Account Holders can add or remove Authorised Billing or Secondary Contacts to help manage their account and ...