Order & Register New Parts & Accessories

Order & Register New Parts & Accessories



Click here to order new transceivers and parts for the Safe Home Hub. Please have your purchase order ready.




Click here to register a transceiver from your onsite inventory to a Safe Home Hub.
Please pair the transceiver to the base unit first. Click here for new transceiver pairing instructions.

TIP: Upon pairing a transceiver to a Safe Home Hub base unit, label where it belongs using a fine-tip permanent marker pen. Also, keep a spreadsheet of transceiver serial numbers to track what's been installed where and your remaining inventory.

This article's audience is Senior Living Operators only. For myhomefone retail consumer support, click here for the main menu.

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