Silent Alarm Types & Actions Required
The Daktel Management Platform continuously monitors the status of the Safe Home Hub equipment deployed throughout your community. As part of this monitoring, the platform automatically generates Silent Alarms when equipment conditions requiring investigation are detected. Unlike an emergency alarm, Silent Alarms are generated automatically by the platform and are intended to help identify equipment conditions that may affect the ongoing reliability of the monitoring service. |
Silent Alarm notifications are emailed to the address nominated within your Community Response Protocol under Equipment Issues.
The table below describes each Silent Alarm type and the recommended action.
SILENT ALARM TYPE | RECOMMENDED ACTION |
| Low Battery – RF Transceiver The battery within an RF Transceiver accessory (such as a pendant, wristband or other compatible RF device) is approaching the end of its service life. | Replace the battery as soon as practical. Click here for Battery Replacement Guides. Alternatively, replace the complete RF Transceiver. This approach should be a last resort, as the replacement process is more complex and requires updating all associated systems to accommodate the new equipment. Click here for RF Transceiver Replacement Guides. |
Lost Link – Safe Home Hub Base Unit The Safe Home Hub was unable to communicate with a paired RF Transceiver during a routine system health check. This may occur if the RF Transceiver is outside the Safe Home Hub's operating range, has a depleted battery, or is otherwise unable to communicate with the hub. | Confirm that the user still has the affected RF Transceiver and that it has not been misplaced or moved beyond the Safe Home Hub's operating range. If the user has multiple RF Transceivers, ensure the device associated with the Lost Link notification has been correctly identified. RF Transceivers will normally reconnect automatically once they return within the operating range of the Safe Home Hub. If required, a single press of the SOS button while within range can also force the RF Transceiver to reconnect. If repeated Lost Link notifications are received for the same RF Transceiver, completely power down the Safe Home Hub using its ON/OFF switch (not at the power point), wait 10 seconds, then turn it back on. Also check whether the RF Transceiver battery requires replacement. If the issue persists after completing these steps, lodge an equipment fault. |
Power Removed – Safe Home Hub Base Unit The Safe Home Hub has lost mains power and is operating on its internal backup battery. | If there is no known power outage, check that the Safe Home Hub is connected directly to a dedicated power point, rather than via a power board, double adaptor or extension lead. Confirm the power point is operational by testing the same socket with another device, such as a lamp or mobile phone charger. If the alert persists after completing the above checks, try replacing the power adapter and power cable using genuine spare parts (if available). If the alert still persists, lodge an equipment fault. |
Low Battery – Safe Home Hub Base Unit The internal backup battery within the Safe Home Hub requires attention. This battery is only used when mains power is unavailable. | The Low Battery Silent Alarm is triggered during extended power disruptions (Power Removed). The internal backup battery can power the Safe Home Hub for up to 48 hours. If mains power is not restored before the backup battery is exhausted, the monitoring service will cease until mains power is restored. Follow the recommended actions for the "Power Removed" Silent Alarm Type to verify the Safe Home Hub has a reliable mains power supply. If the alert persists after completing these checks, lodge an equipment fault. |
To lodge an equipment fault, please refer to the Safe Home Hub Fault Handling Process
This article's audience is Senior Living Operators only. For myhomefone retail consumer support, click here for the main menu.
Related Articles
How do I Interpret Alarm Incident Reports?
Alarm Incidents are generated every time an SOS alarm is triggered. This creates an Incident Report for each incident, sent via email per your community’s Response Protocol document. This report lists the actual events that took place when our ...Is the Personal Alarm Watch Suitable for My Community?
The DX-9mw Personal Alarm Watch is a lightweight, personal emergency response device designed to enhance the safety and independence of your residents. Weighing just 18 grams, this watch provides 24/7 access to Daktel Australia’s dual Grade A1 ...Are Alarm Incident Reports available?
Unlike fixed home-based systems, SOS Watches are designed to provide safety and peace of mind wherever the wearer goes—whether they’re at home, the local shopping centre, or travelling interstate. Due to this mobility, community-specific response ...Alarm connects to Triple Zero instead of Response Centre
Each Safe Home Hub is designed to connect directly to Daktel’s 24/7 dual Grade A1 Monitoring Centres. However, if a connectivity issue occurs - such as poor mobile network coverage on the hub’s home network - the system may instead use any available ...Add Resident Co-Funded Service
Co-Funded SOS Watch Service for Communities with Safe Home Hub The following information applies only to communities operating under a co-funded model. For further details, please refer to the SOS Watch Handbook for Residential Community Managers. At ...