Silent Alarm Types & Actions Required
The DAKTEL management platform automatically monitors the Safe Home Hubs deployed in your community. This provides valuable insights for any anomalies, among many other capabilities. Anomalies are often called ‘Silent Alarms’ – these are important alerts for investigation regarding the status of equipment, such as low battery notifications. |
The table below lists the different types of silent alarms and the action required by onsite management to remedy them. Silent Alarm/Anomaly notifications are emailed to the address specified within your Community Protocol Document.
SILENT ALARM TYPE | ACTION REQUIRED |
| Low Battery – RF Transceiver (i.e. pendant) | Replace the battery; click here to learn more. Alternatively, replace the complete RF Transceiver Accessory. This approach should be a last resort only and requires a process to be followed to ensure all systems are updated with the equipment changes. Click here to learn more. |
Low Battery – Safe Home Hub Base Unit | This is a built-in backup battery only used during a mains power failure. Check the power cable is securely connected to the power point and on/working. Base unit batteries cannot be self-replaced. These are designed for long-life and rarely require replacement. |
Power Removed – Safe Home Hub Base Unit | If there is no known power disruption, check that the power cable is securely connected to the power point and is on/working. Mains power backup batteries operate for up to 48 hours only. |
To lodge an equipment fault, please refer to the Safe Home Hub Fault Handling Process
This article's audience is Senior Living Operators only. For myhomefone retail consumer support, click here for the main menu.
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