Response Protocol Updates

Sometimes also referred to as a ‘Village Protocol’, this document outlines the response procedure to be undertaken by the Response Centre when a resident alarm is triggered. For example, you may require an on-site carer to be notified once an ambulance is dispatched.

This document also maintains other vital details, such as after-hours gate codes and contact details for community management personnel or after-hours security. The last section contains details for any common area alarms you might have.

Community management is responsible for keeping this document up to date. For example, new gate codes or the community manager's name/contact details may need to be updated. For compliance and audit trail reasons myhomefone support staff cannot update this document on the community's behalf.

To learn more, including the process for updating, refer to the Handbook for Community Managers. 

Please note that access to the handbook on this portal is restricted. To request access, please contact support via the email below.

This article's audience is Senior Living Operators only. For myhomefone retail consumer support, click here for the main menu.

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