Add, Change or Cancel a Fully Subsidised Service
This page is intended for Fully Subsidised Services only. If you are setting up or managing a Co-Funded service with a resident, please refer to the applicable Co-Funded section within the General System Management area of this portal.
Click here to activate a new watch monitoring service. Please allow up to 7 NSW business days for delivery to the service address specified on the application.
To make changes to an existing service, such as the address or emergency contact details:
- Please email modifications@myhomefone.com.au. Please send a unique email for each request.
- Please include the service number you wish to update (located on your monthly invoice) and the details you wish to update.
Please allow at least 48 business hours for the change to take effect.
Click here to cancel a service. Cancellations take effect at the end of the current calendar month.
The watch and its accessories must be returned to DAKTEL within 21 days.
This article's audience is Senior Living Operators only. For myhomefone retail consumer support, click here for the main menu.
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