How do I cancel a service?
To cancel a service fully subsidised by your community, please
click here to complete the online cancellation form.
Co-funded watches are the responsibility of the resident to cancel.
Click here for more details.
The watch and all included accessories must be returned within 21 days to avoid an unreturned equipment fee.
This article's audience is Senior Living Operators only. For myhomefone retail consumer support,
click here for the main menu.
Related Articles
Add, Change or Cancel a Fully Subsidised Service
Click here to activate a new watch monitoring service. Please allow up to 7 NSW business days for delivery to the service address specified on the application. To make changes to an existing service, such as the address or emergency contact details: ...
Add, Change or Cancel Resident PROFESSIONAL MONITORING SERVICE
The life cycle of an individual fixed monitoring setup has numerous stages as residents come and go from the locations initially onboarded as part of your community's overall solution. Refer to the relevant section below to Add, Change or Cancel a ...
Add, Change or Cancel Resident SELF-MONITORING SERVICE
The life cycle of an individual fixed monitoring setup has numerous stages as residents come and go from the locations initially onboarded as part of your community's overall solution. Refer to the relevant section below to Add, Change or Cancel a ...
Change or Cancel Co-Funded Service
The following information applies only to communities operating under a co-funded model. For further details, please refer to the SOS Watch Handbook for Residential Community Managers. Changes to co-funded services, such as updates, cancellations, or ...
How do I Update a Monitoring Service After a Resident Passes Away?
This information applies to Professionally Monitored Services. Click here to cancel a self-monitored service. To update a Home Monitoring Service following the passing of a resident, follow the appropriate steps below: If No Residents Remain at the ...