Change or Cancel Co-Funded Service
The following information applies only to communities operating under a co-funded model. For further details, please refer to the SOS Watch Handbook for Residential Community Managers.
Changes to co-funded services, such as updates, cancellations, or account inquiries, must be made directly by the resident (account holder) through MyHomeFone.
Note: When a resident cancels a co-funded service, the associated co-payment charge to the community operator will automatically stop.
To withdraw a co-payment subsidy being paid by your community, community management must email cancellations@myhomefone.com.au with the following details:
Resident’s full name
Resident’s date of birth
The registered address for the SOS Watch
Once the co-funding is removed, the resident will be charged the full standard retail rate for the service.
This article's audience is Senior Living Operators only. For myhomefone retail consumer support, click here for the main menu.
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