Understanding Your Invoice Breakdown & Account Structure
🧾 Account Structure
Depending on how your home monitoring services are set up, you may have one or more billing accounts:
Single Account Setup: Common when all resident services follow the same response protocol.
Multiple Account Setup: Used when different resident cohorts—such as independent living and assisted living—follow different response protocols.
đź“© Invoice Itemisation
Each month, you’ll receive an invoice in PDF format for each account. These invoices show the total monthly charges but do not include individual service-level details. This keeps your invoices concise—especially important when managing fleets of services.
To access full itemisation, you can log in to the Member Portal:
đź”— myaccount.myhomefone.com.au
Once logged in, you can:
đź’Ľ Download CSV itemisation reports showing detailed charges by service and plan
🔄 Reconcile monthly charges to your own billing or care management systems
🔍 Sort, filter, and analyse the data using Excel or other spreadsheet software
🎥 Walkthrough Video
Watch the video below for a step-by-step walkthrough of your invoice layout and how to access and use itemisation reports.
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