This video explains the four different funding models
available for the myhomefone SOS Watch and clarifies how each model
affects ordering, billing, account management, and service visibility
Because each funding structure determines who pays, who
submits orders, who manages the account, and who has administrative visibility,
it’s important that organisations and users understand which model applies to
their service.
The four funding models covered in this video are:
1. Fully Funded by a Senior Living Provider
The retirement village or community funds the service
entirely and manages all ordering and resident details. There is no direct
relationship between myhomefone and the resident.
2. Co-Funded by a Senior Living Provider
The community subsidises part of the cost, while the
resident contributes to hardware rental and applicable call charges. The
community manages monitoring, and residents have a direct billing relationship
for their portion.
3. Provided via a Support at Home Program Provider
The Support at Home Provider holds a fleet account and
manages services on behalf of their clients. Billing and service administration
are handled at the provider level.
4. Everyday Retail Consumer Plans
The individual user contracts directly with myhomefone and
is responsible for all service costs. This option suits users who prefer to
independently manage their service.
Senior Living Provider - important governance distinction
If a resident signs up via a Support at Home Provider or
Retail Plan, community management will not have administrative visibility or
control over that service.