Travel Pack Utilisation Rules (Telstra)

Travel Pack Utilisation Rules (Telstra)

When does my roaming pack start and expire?

  1. Travel Packs will expire at 23:59:59PM on the day of expiry. Travel pack will always use Sydney local time (AEST or AEDT), regardless of the country the end-user is roaming in.
  2. Roaming packs have various validity periods, but all start and end at midnight AEST. If a pack is activated after midnight, it remains valid until midnight AEST on the expiry date.
  3. The roaming period from activation until midnight AEST on the activation date does not count towards the pack's expiration.

Consumption Priority

If you have multiple travel packs active at the same time, the pack with the earliest expiry date will be used first.

Example: Let's say you run out of data on day 2 of your billing cycle and add a new data pack. Here's how your allowances will be used:
  1. Calls and SMS: You'll continue using the allowances from your first pack until it expires. After that, any remaining allowances from your new pack will be used.
  2. Data: Your data usage will be deducted from the new data pack immediately.
  3. Exception: If you add the same travel pack, your allowances will reset.
Note: This immediate usage applies to calls and SMS usage as well if the first pack expires.

When multiple packs are active and have the same expiry date, this is the order in which they will be used:

  1. 3GB Travel BizPack

  2. 5GB Travel Pack

  3. 10GB Travel Pack

If the expiry dates are different, the pack that expires soonest will always be used first.

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