MyHomeFone NBN services use IPoE (Dynamic IP) as standard. This means you should configure your modem/router to use DHCP, IPoE, or Dynamic IP settings. Most modems have an easy-to-use wizard to guide you through this during setup.

Be Aware

If you’re using a modem/router from another internet provider or one you purchased yourself, please note:

• The setup process may differ depending on the device model or firmware version.
• If you need help configuring your modem/router, we recommend contacting the device manufacturer directly, as MyHomeFone cannot provide specific support for equipment we didn’t supply.
  
• This information is provided as a courtesy to assist with common setup scenarios. While we strive for accuracy, MyHomeFone cannot guarantee that the details provided will work for every modem/router or situation. For more information, please visit our article Using Your Own NBN Modem Router (BYO)

Important

Step-by-Step Setup Instructions

For Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), Fibre to the Curb (FTTC), or Fixed Wireless Connections

1. Wait for Confirmation

   • Once you receive our "Service Completion Advice" email, you’re ready to set up your modem/router.

2. Reset Your Modem

   • Plug your modem into a power outlet and turn it ON.
   • Locate the small RESET hole on the modem/router.
   • Using a pin, press and hold the RESET button for 10 seconds until the device’s lights start flickering. This clears any previous NBN provider settings.
   • Allow the modem to reset for up to 5 minutes.

3. Connect Your Equipment

   • Use an RJ-45 ethernet cable to connect the red WAN port on the modem/router to the UNI-D port on your NBN device. If there is more than one UNI-D port, refer to our "Service Completion Advice" email.

4. Test Your Connection

   • Your modem/router should connect to the internet automatically within 2 minutes.
     

For Fibre to the Node (FTTN) or Fibre to the Building (FTTB) Connections

1. Wait for Confirmation

   • Once you receive our "Service Completion Advice" email, you’re ready to set up your modem/router.

2. Reset Your Modem

   • Plug your modem into a power outlet and turn it ON.
   • Locate the small RESET hole on the modem/router.
   • Using a pin, press and hold the RESET button for 10 seconds until the device’s lights start flickering. This clears any previous NBN provider settings.
   • Allow the modem to reset for up to 5 minutes.

3. Connect Your Equipment

   • Use an RJ-11 telephone cable to connect the grey DSL port on the modem/router to the telephone wall socket in your home.

4. Test Your Connection

   • Your modem/router should connect to the internet automatically within 15 minutes.
   • If the WAN/DSL light does not turn solid after 15 minutes, try these steps:
     
     • Plug the modem into another telephone wall socket in your home.
     • Power the modem off and on after each move.
     • Wait up to 15 minutes for the WAN/DSL light to turn solid before trying another socket.