Telstra Smart Modem Gen 2

Telstra Smart Modem Gen 2

MyHomeFone NBN services use IPoE (Dynamic IP) as standard. This means you should configure your modem/router to use DHCP, IPoE, or Dynamic IP settings. Most modems have an easy-to-use wizard to guide you through this during setup.

Be Aware

If you’re using a modem/router from another internet provider or one you purchased yourself, please note:

  • The setup process may differ depending on the device model or firmware version.
  • If you need help configuring your modem/router, we recommend contacting the device manufacturer directly, as MyHomeFone cannot provide specific support for equipment we didn’t supply.
  • This information is provided as a courtesy to assist with common setup scenarios. While we strive for accuracy, MyHomeFone cannot guarantee that the details provided will work for every modem/router or situation. For more information, please visit our article Using Your Own NBN Modem Router (BYO)
Warning
Important
The Telstra Smart Modem Gen 2 supports IPoE by default and should automatically connect to your MyHomeFone NBN service.
After receiving our Service Completion Advice email, if you have any connection problems, please try turning the modem off at the power point for 5 minutes, then turn it back on. Wait a few minutes before trying again. If problems persist, follow the reset steps below.

Step-by-Step Setup Instructions

Telstra Smart Modem Gen 2 - Models LH 1000 / DJA 0231 (look on the back or base of your modem to find the model number).

For Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), Fibre to the Curb (FTTC), or Fixed Wireless Connections

  1. Wait for Confirmation

    • Once you receive our "Service Completion Advice" email, you’re ready to set up your modem/router.

  2. Reset Your Modem

    • Plug your modem into a power outlet and turn it ON.
    • Locate the small RESET hole on the modem/router.
    • Using a pin, press and hold the RESET button for 10 seconds until the device’s lights start flickering. This clears any previous NBN provider settings.
    • Allow the modem to reset for up to 5 minutes.

  3. Connect Your Equipment

    • Use an RJ-45 ethernet cable to connect the red WAN port on the modem/router to the UNI-D port on your NBN device. If there is more than one UNI-D port, refer to our "Service Completion Advice" email.

  4. Test Your Connection

    • Your modem/router should connect to the internet automatically within 2 minutes.

For Fibre to the Node (FTTN) or Fibre to the Building (FTTB) Connections

  1. Wait for Confirmation

    • Once you receive our "Service Completion Advice" email, you’re ready to set up your modem/router.

  2. Reset Your Modem

    • Plug your modem into a power outlet and turn it ON.
    • Locate the small RESET hole on the modem/router.
    • Using a pin, press and hold the RESET button for 10 seconds until the device’s lights start flickering. This clears any previous NBN provider settings.
    • Allow the modem to reset for up to 5 minutes.

  3. Connect Your Equipment

    • Use an RJ-11 telephone cable to connect the grey DSL port on the modem/router to the telephone wall socket in your home.

  4. Test Your Connection

    • Your modem/router should connect to the internet automatically within 15 minutes.
    • If the WAN/DSL light does not turn solid after 15 minutes, try these steps:
      • Plug the modem into another telephone wall socket in your home.
      • Power the modem off and on after each move.
      • Wait up to 15 minutes for the WAN/DSL light to turn solid before trying another socket.