Frequently Asked Questions (Telstra Roaming)
Frequently Asked Questions for roaming with services using the Telstra Wholesale Mobile Network.
Q. What happens if I travel to a country not covered by a roaming pack?
A: You won’t be able to roam. We advise that you purchase a local SIM to make calls and roam.
Q. I received a welcome SMS message in an eligible roaming destination. If I don't opt in immediately, will I also get an opt-in reminder message? Can I opt in as and when I need it in a roaming country?
A: Yes, you can opt into the travel packs anytime while you are in an eligible country. The welcome SMS message is sent when you first connect to the network, and after 7 days if you remain connected to the same roaming network.
Q. I did not get a roaming SMS welcome message. What do I do?
A: You should contact us before you depart to discuss available options and confirm whether international roaming is supported on your plan. Please note that roaming is disabled by default. If you are already abroad, we may be unable to enable roaming depending on your location. You will only get a welcome SMS message when you first latch onto an eligible roaming network and every 7 days (even if you are already on a pack) if you remain connected.
Q. Will I be able to make Calls and SMS to other destinations covered in the packs?
A: Yes, you can make calls and SMS to both Australia and to countries covered in the pack.
Q. Will I be able to receive calls and SMS if I don’t have a roaming pack on?
A: You will be able to receive SMS but not calls, if you don’t have a roaming pack on.*
*You can make calls/SMS if you have access to WiFi.
Q. Will I be able to remove an IR travel pack?
A: Once activated, it is not possible to remove an active travel pack.
Q. Will I need another International Roaming pack if I travel to another country within the same day?
A: No, you will not incur additional charges and you will not need another international roaming pack if you travel to another eligible country while your International Roaming pack is active.
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