Frequently Asked Questions (Optus Roaming)

Frequently Asked Questions (Optus Roaming)

Frequently Asked Questions for roaming with services using the Optus Mobile Network.


Q. What happens if I travel to a country not covered by a roaming pack?
A: Standard Roaming Rates apply (Zone 2). Roaming may not be available in all countries. In this case, we recommend purchasing a travel SIM or a local SIM card at your destination.

Q. My service is not working abroad. What do I do?
A: You should contact us before you depart to discuss available options and confirm whether international roaming is supported on your plan. Please note that roaming is disabled by default. If you are already abroad, we may be unable to enable roaming depending on your location. 

Q. How do I stop roaming charges while abroad?
A: We recommend enabling airplane mode on your device to prevent unintended usage.



    • Related Articles

    • Frequently Asked Questions (Telstra Roaming)

      Frequently Asked Questions for roaming with services using the Telstra Wholesale Mobile Network. Q. What happens if I travel to a country not covered by a roaming pack? A: You won’t be able to roam. We advise that you purchase a local SIM to make ...

    • Roaming Rates & Destinations

      For international roaming costs and available destinations, please refer to our Pay-As-You-Go (PAYG) Rates document available from https://myhomefone.com.au/rates Please contact us before departing Australia to ensure roaming is enabled for your ...

    • Roaming Rates & Destinations

      For international roaming costs and available destinations, please refer to our Pay-As-You-Go (PAYG) Rates document available from https://myhomefone.com.au/rates Please contact us before departing Australia to ensure roaming is enabled for your ...

    • How does it work on Optus?

      Before You Travel: Contact us before you depart to discuss available options and confirm whether international roaming is supported on your plan. Please note that roaming is disabled by default. If you are already abroad, we may be unable to enable ...

    • Mobile Network Coverage & Speed

      MyHomeFone utilises both the Optus and Telstra Wholesale Mobile Networks. Most of our plans offer a choice of network operator when you initially order your service. 3G and 4G compatible plans are provided as standard. 5G coverage is being rolled out ...