Status Lights Fibre to the Node (FTTN) / Fibre to the Building (FTTB)
The National Broadband Network uses a mix of technologies. You can click here to find out what technology is used for your address.
What do the FTTN/B modem lights mean?
It's important to remember that Fibre to the Node or Building (FTTN/B) connection types do not have any NBN-supplied equipment. Your own modem/router instead connects directly to the wall outlet.
Illustrated below is a generic representation, your own modem/router will most likely be different but will have similar status lights. You should refer to the guides for the make and model of your specific modem for further details.
- DSL = Your modem can see NBN's node. Generally, this indicator is solid when successful.
If your device doesn't have a DSL indicator, a WAN indicator might be used instead (if your device supports FTTN/B connections). - INTERNET = Your modem has successfully connected using the username and password it has been configured with.
- LAN or ETHERNET = You have devices such as computers directly connected using an Ethernet cable
- WiFi or WIRELESS = Your WiFi is enabled and available for connecting devices.
REMEMBER: When connecting and turning on your modem, it can take up to 5 minutes for the connection to establish. The DSL light will flight typically green or amber lights during this process. If any status lights appear red, orange or another ‘negative’ colour, this indicates a problem. Please contact us for technical support.
TIP: If your WiFi or WIRELESS light won't come on, check for a Wi-Fi on/off switch on the side or back of your modem/router. Sometimes this can inadvertently be switched off.
Having trouble with your NBN connection? Try this checklist:
- Conduct an isolation test by unplugging all devices, like phones and fax machines, from the wall outlets except for the modem.
- Ensure your modem is connected to the primary wall outlet (phone point) without splitters or filters on the line.
- Try using a new cable between your wall outlet and modem.
- Power cycle your modem to force a connection re-establishment. Click here to learn more.
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