Add, Change or Cancel Service
Click here to order a new service for your client. Please allow up to 7 NSW business days for delivery to the service address specified on the application.
To make changes to an existing service such as the address or emergency contact details:
- Please email modifications@myhomefone.com.au. Please send a unique email for each request.
- Please include the service number you wish to update (located on your monthly invoice) and the details you wish to update.
Please allow at least 48 business hours for the change to take effect.
Click here to cancel a service
The watch and its accessories must be returned to DAKTEL within 21 days.
This article's audience is for registered Support at Home service providers only. For myhomefone retail consumer support,
click here for the main menu.
Related Articles
How do I cancel a service if a user has passed away?
To cancel a service, please click here to complete the online cancellation form. The watch and all included accessories must be returned within 21 days to avoid an unreturned equipment fee. This article's audience is for registered Support at Home ...
How do I change the watch face style? Can I switch to a 12-hour time format?
To change the watch face style: From the main screen, tap and hold to open the available options. Swipe left or right to browse through the available watch face options. Tap to confirm the design you prefer. Please note: Some watch faces may not ...
What colours are available? Can I change the wristband?
To keep the service affordable and eligible for government-subsidised programs, the watch is available exclusively in a universal black colour. You can, however, personalise your watch with a different wristband of your choice. We recommend visiting ...
Where can the watch be used? What is the coverage range?
The watch works anywhere in Australia with sufficient Telstra mobile network coverage. This coverage may not always be available and is subject to change by the Network Operator. The watch uses various technologies to provide location data with an ...
Watch User Information Form Template
Please submit new service details using this portal's "Add New Service" online form. This integrated form streamlines the provisioning of new services and eliminates the need for scanning, emailing paper forms, and manual processing. For your ...