How do I cancel a service if a user has passed away?
To cancel a service, please
click here to complete the online cancellation form. The watch and all included accessories must be returned within 21 days to avoid an unreturned equipment fee.

This article's audience is for registered Support at Home service providers only. For myhomefone retail consumer support,
click here for the main menu.
Related Articles
Add, Change or Cancel Service
Click here to order a new service for your client. Please allow up to 7 NSW business days for delivery to the service address specified on the application. To make changes to an existing service such as the address or emergency contact details: ...
Watch User Information Form Template
Please submit new service details using this portal's "Add New Service" online form. This integrated form streamlines the provisioning of new services and eliminates the need for scanning, emailing paper forms, and manual processing. For your ...
What is the warranty period for the watch?
The watch is rented to you for the life of your service agreement. In the rare case a malfunction occurs, we will exchange the device under this rental agreement. This article's audience is for registered Support at Home service providers only. For ...
Who pays for ambulance call-out fees?
myhomefone or Medicare does not cover ambulance call-out fees. There is no national ambulance provider; hence, the way ambulances are billed varies across states and territories. Users are responsible for ensuring they have appropriate ambulance ...
Can I save contacts for making standard calls?
The Contacts (Phonebook) feature is not currently available. It is planned for a future update and may become accessible depending on your selected service plan. The Dialpad feature will allow you to dial any number and is only available on plans ...