What colours are available? Can I change the wristband?
To keep the service affordable and eligible for government-subsidised programs, the watch is available exclusively in a universal black colour.
You can, however, personalise your watch with a different wristband of your choice. We recommend visiting a local jeweller or watch repair shop like
Mister Minit to view their range and ensure the new band fits properly. Be cautious of ordering online, as sizing issues can occur.

This article's audience is for registered Support at Home service providers only. For myhomefone retail consumer support,
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