Are Alarm Incident Reports available?
No written incident reports are provided for mPERS SOS watch services. In the event of an SOS activation, our 24/7 Response Centre will call the first listed Emergency Contact to verbally notify them. If they cannot be reached, we will attempt to contact the second listed Emergency Contact.

This article's audience is for registered Support at Home service providers only. For myhomefone retail consumer support,
click here for the main menu.
Related Articles
What colours are available? Can I change the wristband?
To keep the service affordable and eligible for government-subsidised programs, the watch is available exclusively in a universal black colour. You can, however, personalise your watch with a different wristband of your choice. We recommend visiting ...
Why You May Need More Than One Account
Most care providers only need one account with us. Each account is designed to manage a fleet of service subscriptions, so you do not need to create a new account for every individual service. In some cases, however, setting up multiple accounts is ...
Invoicing & Bulk Claim Support
As a registered Support at Home Provider with MyHomeFone, your organisation has access to a billing and reporting structure specifically designed to support the high-volume nature of assistive technology service delivery under the Australian ...
How do I change the watch face style? Can I switch to a 12-hour time format?
To change the watch face style: From the main screen, tap and hold to open the available options. Swipe left or right to browse through the available watch face options. Tap to confirm the design you prefer. Please note: Some watch faces may not ...
Can I save contacts for making standard calls?
The Contacts (Phonebook) feature is not currently available. It is planned for a future update and may become accessible depending on your selected service plan. The Dialpad feature will allow you to dial any number and is only available on plans ...