Are Alarm Incident Reports available?
No written incident reports are provided for mPERS SOS watch services. In the event of an SOS activation, our 24/7 Response Centre will call the first listed Emergency Contact to verbally notify them. If they cannot be reached, we will attempt to contact the second listed Emergency Contact.

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Related Articles
What colours are available? Can I change the wristband?
To keep the service affordable and eligible for government-subsidised programs, the watch is available exclusively in a universal black colour. You can, however, personalise your watch with a different wristband of your choice. We recommend visiting ...
How do I change the watch face style? Can I switch to a 12-hour time format?
To change the watch face style: From the main screen, tap and hold to open the available options. Swipe left or right to browse through the available watch face options. Tap to confirm the design you prefer. Please note: Some watch faces may not ...
Can I save contacts for making standard calls?
The Contacts (Phonebook) feature is not currently available. It is planned for a future update and may become accessible depending on your selected service plan. The Dialpad feature will allow you to dial any number and is only available on plans ...
Who pays for ambulance call-out fees?
myhomefone or Medicare does not cover ambulance call-out fees. There is no national ambulance provider; hence, the way ambulances are billed varies across states and territories. Users are responsible for ensuring they have appropriate ambulance ...
Can I get a longer charging cable?
Yes. A USB Male-to-Female extension cable can extend the charger’s reach, for example, from your bedside table to a distant power point. Extension cables are available at electronics retailers like JB Hi-Fi, Officeworks, or Harvey Norman. We ...