Invoicing & Bulk Claim Support

As a registered Support at Home Provider with MyHomeFone, your organisation has access to a billing and reporting structure specifically designed to support the high-volume nature of assistive technology service delivery under the Australian Government’s aged care programs.

Our invoicing model and reporting system are optimised to help you manage your fleet of services and streamline the process of submitting rebate claims through the Aged Care Provider Portal (ACPP).

💼 Why Are All Services Invoiced Under a Single Account?

Each Support at Home Provider is issued a unique MyHomeFone account number upon registration. All services you order, on behalf of your clients, are grouped under this account. This structure offers several key advantages:

• Centralised Management of your entire service fleet
• Simplified Invoicing — One consolidated invoice instead of multiple separate service bills
• Clear Financial Oversight for internal teams handling accounts payable
• Aligned Reporting for reconciliation with your internal care management systems

Note: MyHomeFone does not have a direct relationship with your individual care recipients. We only work with registered providers and manage services at the account level.

🆔 What is a “Vanity Identifier” and Why It Matters

When you submit a new service order to MyHomeFone (using the Support at Home Provider specific channels), you’ll be asked to assign a Vanity Identifier. We recommend using your internal Care Recipient Identifier, as this:

• Appears on itemised reports and CSV downloads
• Helps match MyHomeFone billing records with your own system
• Enables faster claim preparation and reconciliation

Using a consistent identifier from the beginning prevents confusion when working across platforms.

📄How Invoicing and Reporting Works

• Invoices are issued in PDF format, summarising your organisation’s charges.
• Full itemisation of services (including recipient identifiers, plan details, and costs) is available for download in CSV format from the myhomefone Member Portal:
  
  🔗 myaccount.myhomefone.com.au

These itemisation reports contain the data you need to prepare bulk CSV claim submissions via the Aged Care Provider Portal.

📤Submitting Claims in Bulk via the Aged Care Provider Portal (ACPP)

Our billing system is designed to support you in streamlining claim preparation, especially as the number of your services scales. While the CSV reports you download from the MyHomeFone Member Portal are not pre-formatted for direct upload to the ACPP, they contain most of the fields you’ll need.

It is your responsibility to transfer the relevant data into the approved CSV structure required by the Aged Care Provider Portal.

For detailed guidance on how to prepare and submit bulk CSV claims, please visit:

🔗 https://www.health.gov.au/resources/publications/support-at-home-user-guide-submitting-claims-to-the-aged-care-provider-portal

📞 Need Help?

If you need technical support or further help with submitting claims through the Aged Care Provider Portal, please contact the government’s helpline directly:

🔗 https://www.health.gov.au/contacts/my-aged-care-service-provider-and-assessor-helpline

 

We’re committed to supporting Support at Home Providers with reliable monitoring services and account-level tools that scale with your service delivery.

This article's audience is for registered Support at Home service providers only. For myhomefone retail consumer support, click here for the main menu.

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