Referring Individuals to Access Services Privately

If an individual does not currently have a care provider or their care package does not include funding for assistive technology services, they can still access myhomefone services privately by paying directly.

How to Refer Someone for Private myhomefone Services

To refer a person who wishes to access myhomefone services outside of your Support at Home Provider account:

1. Email: Send an email to sales@myhomefone.com.au with the following:
   
1. The full name and contact details of the individual you are referring.
   
2. A clear statement that the person is seeking to obtain myhomefone services privately and not through your organisation’s Support at Home Provider account.
   
3. Specify the type of service they are interested in (e.g., Home Monitoring or Mobile Monitoring).
   
   
2. CC the individual: If the person has an email address, please CC them in the email to help facilitate direct communication.
   

Next Steps

The myhomefone team will respond with the latest versions of the following forms:

1. New Customer Account Registration
   
2. Service Application Form
   

The individual must:

1. Complete both forms in full, and
   
2. Return them via reply email.
   

Once the completed forms are received, the myhomefone team will:

1. Contact the individual to arrange payment for the upfront setup fee, and
   
2. Confirm dispatch of the requested equipment or service.
   

This article's audience is for registered Support at Home service providers only. For myhomefone retail consumer support, click here for the main menu.

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