FAQ - What is the warranty period?

Our pricing includes the rental of the Safe Home Hub base unit equipment for the life of the service. We will exchange equipment in the unlikely event of a malfunction. 

This article is intended for MyHomeFone retail consumers. If you are a Senior Living Operator, please click here for information tailored to your fleet solution.

• Related Articles

• FAQ - Can the batteries be replaced?

  Yes! RF transceiver batteries can be replaced using a quality battery brand from reputable stores such as Bunnings or Mister Minit. If you take the transceiver with you, some stores also offer professional battery replacement services, which is ...

• FAQ - What is the range of the base unit speakerphone?

  Base units should be installed in a central location of the home where there is satisfactory 4G mobile network coverage. The powerful built-in microphone and speaker can generally be heard from most areas of a small house, such as a townhouse ...

• FAQ - Are the pendants water-resistant, and can I still shower or bath with them on?

  Yes, pendant transceivers have an IP68 rating. This means they are water resistant in fresh water to a maximum depth of 1.5 metres for up to 30 minutes. This article is intended for MyHomeFone retail consumers. If you are a Senior Living Operator, ...

• FAQ - Who pays for Ambulance and false alarms to emergency services?

  MyHomeFone or Medicare does not cover ambulance call-out fees. There is no national ambulance provider; hence, the way ambulances are billed varies across states and territories. You are responsible for ensuring you have appropriate ambulance cover ...

• FAQ - Does the equipment interfere with a pacemaker or hearing aid?

  There has been no evidence of interference with pacemakers or hearing aids. However, if you have a pacemaker, we recommend you consult your doctor about your specific implant, as the equipment emits an electromagnetic field. This article is intended ...