FAQ - Who pays for Ambulance and false alarms to emergency services?

MyHomeFone or Medicare does not cover ambulance call-out fees. There is no national ambulance provider; hence, the way ambulances are billed varies across states and territories. You are responsible for ensuring you have appropriate ambulance cover to ensure you are not out-of-pocket hundreds, or even thousands, of dollars.

Similarly, MyHomeFone does not cover false alarm or call-out fees levied by emergency services such as Police, Fire, and Ambulance. These, too, can vary between departments and across states and territories. It is important to remember that in the event of an alarm activation, our 24/7 Response Centre will first try to establish verbal contact. If contact cannot be made, emergency services will be dispatched, and emergency contacts will be notified.

This article is intended for MyHomeFone retail consumers. If you are a Senior Living Operator, please click here for information tailored to your fleet solution.

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