FAQ - What is the range of the base unit speakerphone?
Base units should be installed in a central location of the home where there is satisfactory 4G mobile network coverage. The powerful built-in microphone and speaker can generally be heard from most areas of a small house, such as a townhouse (without internal doors closed).
If our response centre cannot establish voice contact, they will send help regardless.
This article is intended for MyHomeFone retail consumers. If you are a Senior Living Operator, please
click here for information tailored to your fleet solution.
Related Articles
FAQ - What is the maximum number of accessories that can operate from a single base unit?
Up to 9 of each type of RF transceiver can be paired to a Safe Home Hub base. For example, a single base could support 9 pendants, 4 smoke detectors, and 2 door sensors. Please reach out to our support team for more details. This article is intended ...
Device Upgrade Instructions - 3G to 4G base unit
To activate your new 4G base station, remove the SIM card from your existing myhomefone 3G base station, and insert it into the new unit. To locate the SIM card, please look at the bottom of the myhomefone base - the image below shows the symbol ...
Adding additional handsets to DT-7X 4G base unit
Registration is the process of linking a new handset to the base. This base is compatible with the myhomefone™ handset and other GAP-compatible handsets. Handset battery must be fully charged, and you must be close to the base for registration. This ...
FAQ - What is the warranty period?
Our pricing includes the rental of the Safe Home Hub base unit equipment for the life of the service. We will exchange equipment in the unlikely event of a malfunction. This article is intended for MyHomeFone retail consumers. If you are a Senior ...
FAQ - Can the batteries be replaced?
Yes! RF transceiver batteries can be replaced using a quality battery brand from reputable stores such as Bunnings or Mister Minit. If you take the transceiver with you, some stores also offer professional battery replacement services, which is ...