FAQ - Are the pendants water-resistant, and can I still shower or bath with them on?

Yes, pendant transceivers have an IP68 rating. This means they are water resistant in fresh water to a maximum depth of 1.5 metres for up to 30 minutes.

This article is intended for MyHomeFone retail consumers. If you are a Senior Living Operator, please click here for information tailored to your fleet solution.

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• FAQ - Can the batteries be replaced?

  Yes! RF transceiver batteries can be replaced using a quality battery brand from reputable stores such as Bunnings or Mister Minit. If you take the transceiver with you, some stores also offer professional battery replacement services, which is ...

• FAQ - What is the distance range of the RF transceivers (pendants, sensors etc.)?

  Up to 300m (outdoors) 50m (indoors). This article is intended for MyHomeFone retail consumers. If you are a Senior Living Operator, please click here for information tailored to your fleet solution.

• FAQ - What is the maximum number of accessories that can operate from a single base unit?

  Up to 9 of each type of RF transceiver can be paired to a Safe Home Hub base. For example, a single base could support 9 pendants, 4 smoke detectors, and 2 door sensors. Please reach out to our support team for more details. This article is intended ...

• FAQ - What is the warranty period?

  Our pricing includes the rental of the Safe Home Hub base unit equipment for the life of the service. We will exchange equipment in the unlikely event of a malfunction. This article is intended for MyHomeFone retail consumers. If you are a Senior ...

• FAQ - What is the range of the base unit speakerphone?

  Base units should be installed in a central location of the home where there is satisfactory 4G mobile network coverage. The powerful built-in microphone and speaker can generally be heard from most areas of a small house, such as a townhouse ...