Is the watch water-resistant? Can it be worn in the shower?

Is the watch water-resistant? Can it be worn in the shower?

Yes, the watch has an IP67 rating, meaning it is water-resistant in fresh water up to 1 metre for 30 minutes. It is generally safe to wear in the shower, but we recommend avoiding exposure to hot water, steam, soaps, shampoos, and high-pressure jets, as these can degrade the seals and affect the device.

The watch should not be worn in baths, swimming pools, or the ocean, as chlorine, saltwater, and other chemicals can damage components and void the warranty.

To prolong the life of your device, always dry it off thoroughly after it gets wet.



Alert
This article is intended for MyHomeFone direct retail customers. If your device or service is supplied through a care provider, aged care, or retirement community, please contact them directly for any service changes or support-related issues.

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