Quick Start Guide – DX-9 SOS Watch
A digital copy of the Quick Start Guide for the DX-9 SOS Watch is available at the bottom of this page. A printed version is also included with every watch.
Finding A Watch’s Phone Number
All watches can receive inbound calls, regardless of the plan. The phone number for each watch is printed on the front of the Quick Start Guide. If the printed guide has been misplaced, you can find the phone number in one of the following ways:
Using the Watch (if the watch's plan permits standard outbound voice calling)
Place a call from the watch to another phone. The recipient will see the watch’s phone number displayed as the inbound caller ID.
Referring to your myhomefone bill
The phone number is shown in the Package Summary section (for 'Telstra Usage Charges').
Using the Members' Portal
Log in to your account at https://myaccount.myhomefone.com.au and select the SERVICES tab.

This article is intended for MyHomeFone direct retail customers. If your device or service is supplied through a care provider, aged care, or retirement community, please contact them directly for any service changes or support-related issues.
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How does fall detection sensitivity work on the SOS Watch?
The myhomefone SOS Watch includes fall detection to provide additional reassurance if the wearer falls and cannot press the SOS button themselves. How does fall detection work? The SOS Watch uses built-in sensors and an algorithm to recognise changes ...
What equipment is included with the watch?
Each box includes: 1 x SOS Watch 1 x USB magnetic suction charging cable 1 x Wall power adapter (for Australian standard power points) This article is intended for MyHomeFone direct retail customers. If your device or service is supplied through a ...
Can the watch battery be replaced?
No, the watch battery is built to last for the lifetime of the device and is not replaceable. If you believe the battery performance is faulty, please contact our Technical Support team for assistance. Remember: regular nightly charging is important. ...