What is the warranty period for the watch?

The watch is rented to you for the life of your service agreement. In the rare case a malfunction occurs, we will exchange the device under this rental agreement.

This article's audience is for Senior Living Operators only. For myhomefone retail consumer support, click here for the main menu.

• Related Articles

• What is the warranty period?

  Our pricing includes the rental of the Safe Home Hub base unit equipment for the life of the service. We will exchange equipment in the unlikely event of a malfunction. Depending on the size of your community, onsite spare equipment is also provided ...

• Is the watch water-resistant? Can it be worn in the shower?

  Yes, the watch has an IP67 rating, meaning it is water-resistant in fresh water up to 1 metre for 30 minutes. It is generally safe to wear in the shower, but we recommend avoiding exposure to hot water, steam, soaps, shampoos, and high-pressure jets, ...

• Watch User Information Form Template

  The following information applies only to communities operating under a fully subsidised model. Click here for co-funded services. Please submit new service details using this portal's "Add New Service" online form. This integrated form streamlines ...

• Can the watch battery be replaced?

  No, the watch battery is built to last for the lifetime of the device and is not replaceable. If you believe the battery performance is faulty, please contact our Technical Support team for assistance. Remember: regular nightly charging is important. ...

• How often should the watch be charged?

  We recommend placing the watch on its charger every night (at bedside) when going to bed and putting it back on upon waking. A fully charged watch can last up to two days, so there is no immediate concern if a night’s charge is occasionally missed. ...