Where can the watch be used? What is the coverage range?

The watch works anywhere in Australia with sufficient Telstra mobile network coverage. This coverage may not always be available and is subject to change by the Network Operator.

The watch uses various technologies to provide location data with an accuracy of approximately 5 meters. However, signals can be impeded in some areas, so we cannot guarantee the device will always be able to show an accurate location, and the wearer must be mindful of this.

For more information about network outages, check out the "What happens if there’s a network outage" article.

This article's audience is for registered Support at Home service providers only. For myhomefone retail consumer support, click here for the main menu.

• Related Articles

• Watch User Information Form Template

  Please submit new service details using this portal's "Add New Service" online form. This integrated form streamlines the provisioning of new services and eliminates the need for scanning, emailing paper forms, and manual processing. For your ...

• Can the watch battery be replaced?

  No, the watch battery is built to last for the lifetime of the device and is not replaceable. If you believe the battery performance is faulty, please contact our Technical Support team for assistance. Remember: regular nightly charging is important. ...

• How often should the watch be charged?

  We recommend placing the watch on its charger every night (at bedside) when going to bed and putting it back on upon waking. A fully charged watch can last up to two days, so there is no immediate concern if a night’s charge is occasionally missed. ...

• What equipment is included with the watch?

  Each box includes: 1 x SOS Watch 1 x USB magnetic suction charging cable 1 x Wall power adapter (for Australian standard power points) This article's audience is for registered Support at Home service providers only. For myhomefone retail consumer ...

• Does the watch interfere with pacemakers or hearing aids?

  The watch occasionally emits small electrical signals (e.g., for heart rate monitoring) which may interfere with pacemakers. We recommend consulting with your healthcare provider if you use a pacemaker. The watch does not interfere with hearing aids. ...