Can the watch battery be replaced?
No, the watch battery is built to last for the lifetime of the device and is not replaceable. If you believe the battery performance is faulty, please contact our Technical Support team for assistance.
Remember: regular nightly charging is important. Also, poor mobile coverage can cause the watch to drain its battery faster as it searches for a network.
This article's audience is for registered Support at Home service providers only. For myhomefone retail consumer support, click here for the main menu.
Related Articles
Quick Start Guide – DX-9 SOS Watch
A digital copy of the Quick Start Guide for the DX-9 SOS Watch is available at the bottom of this page. A printed version is also included with every watch. Finding A Watch’s Phone Number All watches can receive inbound calls, regardless of the plan. ...How do I change the watch face style? Can I switch to a 12-hour time format?
To change the watch face style: From the main screen, tap and hold to open the available options. Swipe left or right to browse through the available watch face options. Tap to confirm the design you prefer. Please note: Some watch faces may not ...Understanding SOS Watch Funding Models
This video explains the four different funding models available for the myhomefone SOS Watch and clarifies how each model affects ordering, billing, account management, and service visibility Because each funding structure determines who pays, who ...Watch User Information Form Template
Please submit new service details using this portal's "Add New Service" online form. This integrated form streamlines the provisioning of new services and eliminates the need for scanning, emailing paper forms, and manual processing. For your ...How often should the watch be charged?
We recommend placing the watch on its charger every night (at bedside) when going to bed and putting it back on upon waking. A fully charged watch can last up to two days, so there is no immediate concern if a night’s charge is occasionally missed. ...