Where can I find the watch's serial and IMEI numbers?

The serial and IMEI numbers are located on the underside of the watch’s box. Keeping the box safe is recommended, especially if you manage multiple devices or if the watch needs servicing or cancellation.

To locate the IMEI number on a watch, swipe left from the main screen menu until you reach the TOOLS option and tap to select. Within the tools menu, select IMEI.

This article is intended for MyHomeFone direct retail customers. If your device or service is supplied through a care provider, aged care, or retirement community, please contact them directly for any service changes or support-related issues.

• Related Articles

• How often should the watch be charged?

  We recommend placing the watch on its charger every night (at bedside) when going to bed and putting it back on upon waking. A fully charged watch can last up to two days, so there is no immediate concern if a night’s charge is occasionally missed. ...

• Can the watch battery be replaced?

  No, the watch battery is built to last for the lifetime of the device and is not replaceable. If you believe the battery performance is faulty, please contact our Technical Support team for assistance. Remember: regular nightly charging is important. ...

• What equipment is included with the watch?

  Each box includes: 1 x SOS Watch 1 x USB magnetic suction charging cable 1 x Wall power adapter (for Australian standard power points) This article is intended for MyHomeFone direct retail customers. If your device or service is supplied through a ...

• Does the watch interfere with pacemakers or hearing aids?

  The watch occasionally emits small electrical signals (e.g., for heart rate monitoring) which may interfere with pacemakers. We recommend consulting with your healthcare provider if you use a pacemaker. The watch does not interfere with hearing aids. ...

• What is the warranty period for the watch?

  The watch is rented to you for the life of your service agreement. In the rare case a malfunction occurs, we will exchange the device under this rental agreement. This article is intended for MyHomeFone direct retail customers. If your device or ...