Who pays for ambulance call-out fees?

myhomefone or Medicare does not cover ambulance call-out fees. There is no national ambulance provider; hence, the way ambulances are billed varies across states and territories. Users are responsible for ensuring they have appropriate ambulance cover to ensure they are not out-of-pocket hundreds, or even thousands, of dollars. Similarly, myhomefone does not cover any false alarm or call-out fees levied by emergency services such as Police, Fire and Ambulance. These, too, can vary between departments and across states and territories.

If verbal contact cannot be established during an SOS alarm activation, only Emergency Contacts will be notified — and they are responsible for requesting emergency services if necessary. The Monitoring Centre cannot directly dispatch emergency services if verbal contact is not established with the watch wearer.

This article is intended for MyHomeFone direct retail customers. If your device or service is supplied through a care provider, aged care, or retirement community, please contact them directly for any service changes or support-related issues.

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