Account & Service Changes
How to cancel service and/or close account
To cancel services on your account, the Primary Account holder needs to contact us using the email address below. We can also accept requests over the phone but only by exception where the account is subscribing to postal invoice delivery. If you're ...
How to transfer or close an account in the event of a death
Please accept our condolences, we understand this is a difficult time and our team is here to make this easy. What documentation is required? We can accept any one of the following as proof of death: Death certificate Doctors' medical certificate ...
Add or remove Authorised Person/s
When you setup an account with us, the Primary Contact is the Account Holder, who, by default, has full authority to act on their account. Account Holders can add or remove Authorised Billing or Secondary Contacts to help manage their account and ...