Add or remove Authorised Person/s

Add or remove Authorised Person/s

When you setup an account with us, the Primary Contact is the Account Holder, who, by default, has full authority to act on their account. Account Holders can add or remove Authorised Billing or Secondary Contacts to help manage their account and services. Account Holders and any authorised contacts must be at least 18 years old.

Types of authority:
Account Holder (Full Authority)
  1. Bears responsibility for all expenses and financial obligations accrued on the account.
  2. Has access to the Member Portal website.
  3. Can add or remove authorised contacts.
Billing Contact
  1. Recipient for all invoices.
  2. Can add or remove payment details via our Customer Care Team.
  3. Pay bills and make billing usage and other enquiries.
  4. Raise faults and complaints.
Secondary Contact
  1. Can add or remove payment details via our Customer Care Team.
  2. Pay bills and make billing usage and other enquiries.
  3. Raise faults and complaints.
  4. Disconnect and modify services.
  5. Purchase new services, devices and/or accessories. 
  6. Replace a SIM for a service.
  7. Reschedule an appointment and/or connection date.

To Add or Remove an Authorised Contact
You can add or remove Authorised Person/s on your account one of two ways:
  1. eMailing accounts@myhomefone.com.au from the Account Holder's email address already listed on the account. If adding a contact, remember to include:
    - Authorised Contact Type
    - Contact's Name, Date of Birth, eMail address and phone number
  2. Completing this 'Add Authorised Account Contact' form.

More Information
For further details, please refer to our 'Account Changes by a Third-Party Policy' available at www.myhomefone.com.au/policies
Where the Account Holder has passed away, please refer to our 'How to transfer or close an account in the event of a death​' article for further assistance.

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