Moving House – NBN Home Broadband

Moving House – NBN Home Broadband

This article provides information specifically for National Broadband Network (NBN) services. For assistance with other services, please refer to our Moving House - General​ Guide.

We understand that moving can be stressful, so our team is here to make transitioning your services as smooth as possible. Whether you’re an existing customer relocating or a new customer looking to join MyHomeFone NBN, we’re here to help!


Alert
Remember: Leave the NBN Box Behind - it's linked to the house, not you.

Devices bearing the NBN symbol are linked to the property and must remain at the address when you move. Think of it like a water heater—it’s part of the home, not the tenant or owner. For more information, visit NBN Co's Moving House Guide.


For New Customers

Call us, and we’ll:

  • Check if your new home is NBN-ready.
  • Confirm the type of connection available.
  • Provide an estimated connection timeframe.

We’ll also discuss whether you can reuse your existing modem router or obtain a new one from us. Remember to contact your current provider to arrange disconnection at your old address.


For Existing Customers

Email modifications@myhomefone.com.au with the following details:

  • Your new address.
  • Preferred start date for service at the new address.
  • Preferred cancellation date for service at the old address.

Our team will:

  • Confirm if your new address is NBN-ready.
  • Provide details about the connection type and estimated timeframes.
  • Advise on reusing your modem router (reconfiguration may be required if the connection type differs).

Moving Costs and Early Termination Fees

Relocation costs depend on the type of service at your new address and your current contract. Any NBN Early Termination Fees (ETF) will be passed on, but we’re happy to query any possible waiver or reduction if you recommit to a new term at your new home.


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