It's important to understand that while Triple Zero operators don't have specific training on the Safe Home Hub, they can access a government database containing the registered service address and a direct phone number for Daktel's Monitoring Centre. This allows them to obtain additional details. Daktel works hard to keep this information accurate; however, we cannot guarantee how Triple Zero will use it. Consequently, Hub users may need to provide Triple Zero more information than they would normally when contacting Daktel's Monitoring Centre directly.

Remember the Daktel Cloud platform regularly monitors every deployed Safe Home Hub for connectivity issues.  If we detect equipment as being offline for an extended period, you will be notified according to your community's response protocol.