What happens if there is a network outage?

In the extremely rare event of a mobile network outage, the Safe Home Hub cannot contact our response centre. Depending on the circumstances, the Safe Home Hub may be able to automatically failover to an alternate mobile network (where available) to contact Triple Zero instead. It is important to note this is not guaranteed, and Triple Zero does not have the ability to establish verbal contact through the equipment. Triple Zero may be able to ascertain the call’s originating address and dispatch emergency services to conduct a welfare check.

In the event of the above, residents (if able) should not rely on the failover but contact Triple Zero directly using their own or a neighbour’s mobile or home phone.

Remember the Daktel Cloud monitors for anomalies across all deployed Safe Home Hubs. If we detect equipment as being offline for an extended period, you will be notified according to your community's protocol.

This article's audience is Senior Living Operators only. For myhomefone retail consumer support, click here for the main menu.

• Related Articles

• What happens if the mains power is disconnected?

  Unlike some other systems on the market, the base unit is equipped with automatic battery backup (up to 48 hours of life on standby). This article's audience is Senior Living Operators only. For myhomefone retail consumer support, click here for the ...

• What is the range of the base unit speakerphone?

  Base units should be installed in a central location of the home where there is satisfactory 4G mobile network coverage. The powerful built-in microphone and speaker can generally be heard from most areas of a typical retirement villa or unit ...

• Alarm connects to Triple Zero instead of Response Centre

  All professionally monitored DAKTEL equipment is designed to connect directly to DAKTEL's 24/7 Response Centre in the first instance. From here, the equipment's microphone is remotely enabled so the response operator can check in on the user's ...

• What does the system comprise?

  The Safe Home Hub (aka MyCareFone) includes the following features as standard: 24/7 access to our response centre which can assist with any situation that arises, i.e. dispatching emergency services, notifying family or an on-site carer 4G cellular ...

• Resident Quick-Start Guide – Safe Home Hub

  Select the download attachment icon below to access the current version. Daktel recommends printing this guide and distributing it to residents to be placed in a prominent location, such as on their fridge door. This will help ensure they remain ...