What happens if there is a network outage?

What happens if there is a network outage?

The Safe Home Hub is designed with resilience in mind. If the Hub experiences poor mobile network coverage with its home network, it will attempt to automatically switch to any available secondary network to ensure an emergency call to Triple Zero can still be placed as a failover to Daktel’s 24/7 dual Grade A1 Monitoring Centres.

It's important to understand that while Triple Zero operators don't have specific training on the Safe Home Hub, they can access a government database containing the registered service address and a direct phone number for Daktel's Monitoring Centre. This allows them to obtain additional details. Daktel works hard to keep this information accurate; however, we cannot guarantee how Triple Zero will use it. Consequently, Hub users may need to provide Triple Zero more information than they would normally when contacting Daktel's Monitoring Centre directly.

Remember the Daktel Cloud platform regularly monitors every deployed Safe Home Hub for connectivity issues.  If we detect equipment as being offline for an extended period, you will be notified according to your community's response protocol.

Further Resources

  1. Troubleshooting Failover Calls to Triple Zero
    Detailed steps to diagnose and resolve connectivity issues: Click here
  2. Resident Fact Sheet (Print-Friendly)
    A simple summary you can print and share with residents: Download PDF



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This article's audience is Senior Living Operators only. For myhomefone retail consumer support, click here for the main menu.


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