What happens if there is a network outage?
The Safe Home Hub is designed with resilience in mind. If
the Hub experiences poor mobile network coverage with its home network, it will
attempt to automatically switch to any available secondary network to ensure an
emergency call to Triple Zero can still be placed as a failover to Daktel’s
24/7 dual Grade A1 Monitoring Centres.
It's important to understand that while Triple Zero
operators don't have specific training on the Safe Home Hub, they can access a
government database containing the registered service address and a direct
phone number for Daktel's Monitoring Centre. This allows them to obtain
additional details. Daktel works hard to keep this information accurate;
however, we cannot guarantee how Triple Zero will use it. Consequently, Hub
users may need to provide Triple Zero more information than they would normally
when contacting Daktel's Monitoring Centre directly.
Remember the Daktel Cloud platform regularly monitors every
deployed Safe Home Hub for connectivity issues. If we detect equipment as being offline for an
extended period, you will be notified according to your community's response protocol.
Further Resources
- Troubleshooting
Failover Calls to Triple Zero
Detailed steps to diagnose and resolve connectivity issues: Click here - Resident
Fact Sheet (Print-Friendly)
A simple summary you can print and share with residents: Download PDF
This article's audience is Senior Living Operators only. For myhomefone retail consumer support, click here for the main menu.
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