Mobile Phones
Are Premium SMS Services supported?
Unfortunately, we are unable to guarantee the availability of Premium SMS messages on our mobile services. The availability of this service is dependent on third-party suppliers and network providers for which MyHomeFone has no control.
Can I Keep My Existing Mobile Number with MyHomeFone?
Certainly! When you order your new mobile service from MyHomeFone, be sure to tell us that you would like to keep your existing mobile number. If your existing service is Postpaid, we'll need to know the service provider's name and your account ...
Determining the Right Data Amount for Your Mobile Plan
Here are a few considerations to keep in mind when choosing the data allowance for your plan: Wi-Fi Availability Do you have access to Wi-Fi at home or locations you frequent away from home? Having access to Wi-Fi can influence the amount of mobile ...
Enabling International Roaming
For information on international roaming packs and charges (where available), visit https://myhomefone.com.au/rates Please contact us before you travel to discuss your options and ensure international roaming is enabled for your service. If you are ...
Getting Acquainted with Your SIM Card
Our SIM cards are designed to be versatile with a 'triple-punch' or '3-in-1' feature. This means the SIM can be adjusted into three different sizes (Standard, Micro, or Nano) to fit any mobile phone. If you are unsure which size to use, consult your ...
How to Activate Your New SIM Card
After receiving your MyHomeFone SIM (for your mobile phone) in the mail, kindly phone our customer service team during business hours to activate it. Ensure you have your order number on hand, which was emailed to you shortly after placing your order ...
How To Change Your Mobile Plan
Please refer to the article linked below for more information on changing your plan. Is It Possible to Change My Mobile Plan Part Way Through My Billing Cycle?
How to Turn Caller ID On or Off on Your Mobile Phone
For temporary caller ID blocking: To block your caller ID on a call-by-call basis, dial #31# followed by the number you're calling. For example: #31#0491575254 To unblock your caller ID on a call-by-call basis (if your number is permanently blocked), ...
International Direct Dialling (IDD) From Your Mobile
For all MyHomeFone mobile plans, international calls will incur charges on a pay-as-you-go basis. Some of our plans have optional international calling packs available that provide a calling inclusion. Please consult our call rates published at ...
Is It Possible to Change My Mobile Plan Part Way Through My Billing Cycle?
Please get in touch with our service modifications team using the email address below. They will confirm (for your specific service) when your plan change can take effect. It's important to note: Any remaining inclusions on the original plan will be ...
Mobile Data Usage - Checking your usage
Essential details about monitoring data usage on your mobile plan: You can check your usage at any time during the month by visiting https://myaccount.myhomefone.com.au Be aware that usage logs are not updated in real-time and may take up to 24 hours ...
Mobile Data Usage - Optimising your device
Advice for Minimising Your Usage of Mobile Network Data: Use a secure Wi-Fi connection where available. Disable automatic downloads/updates in the App Store/Google Play Store. Turn off any other types of automatic updates in the settings and ...
Setting Up Voicemail on Your Mobile Phone
TBC
SIM Card Registration Troubleshooting
Here are some useful suggestions for addressing SIM registration issues with your mobile phone: Confirm Proper SIM Insertion: Ensure your SIM card has been inserted correctly into the phone. The gold chip should generally face the interior of the ...
Transferring Your Number to MyHomeFone - Standard Porting Hours
Our standard porting hours are Monday to Friday (excluding public holidays), 9 am to 5 pm Australian Eastern Standard Time.
Troubleshooting Challenges Making Outbound Calls
Here are some useful tips if you're experiencing problems making outbound calls: Verify the correctness of the phone number: - Is the phone number correct and in use? - Can you successfully call other numbers without any problems? - Have others been ...
Troubleshooting Challenges Receiving Inbound Calls
Here are some useful tips if you're experiencing problems with receiving incoming calls: Confirm that 'Do not Disturb' and 'Airplane Mode' are turned off. Ensure your phone has network coverage. Check if you have 'Silence Unknown Calls' activated. ...
Troubleshooting Internet and Mobile Data Issues
Here are some helpful tips for when your internet or mobile data isn't working as expected on your mobile: First, check whether you are using mobile data or Wi-Fi. This will help determine if the issue is with the SIM or your Wi-Fi/router. Ensure ...
What to Do If Your Mobile Number Is Ported/Transferred Without Your Permission
Unauthorized mobile number porting occurs when your personal information is used to transfer your mobile number from one provider to another without your consent. If you suspect that your number has been ported from MyHomeFone without your ...
Why Is My Single SMS Message Transmitted as Multiple Messages?
A text message (SMS) is limited to 160 characters. If you surpass this character limit, one or more extra SMS messages will be transmitted, and any additional SMS messages may be displayed as separate entries on your bill.
WiFi Calling: What It Is and How to Activate It?
What is WiFi Calling? WiFi Calling allows you to make and receive calls, send SMS, and MMS over a WiFi connection. This is especially useful when your mobile network coverage is insufficient. To use WiFi Calling, ensure you have a compatible device ...
Your Responsibility to Keep Your Service Address Up to Date for Emergency Services
Every phone service in Australia, whether it's a fixed phone or mobile, is recorded in the Integrated Public Number Database (IPND). When you subscribe to a public phone number, like a home phone or mobile number, the service provider is legally ...