Who pays for Ambulance and false alarms to emergency services?
Daktel Australia or Medicare does not cover ambulance call-out fees. There is no national ambulance provider; hence, the way ambulances are billed varies across states and territories. Your residents are responsible for ensuring they have appropriate ambulance cover to ensure they are not out-of-pocket hundreds, or even thousands, of dollars.
Similarly, Daktel Australia does not cover any false alarm or call-out fees levied by emergency services such as Police, Fire and Ambulance. These, too, can vary between departments and across states and territories. It is important to remember that in the event of an alarm activation, our 24/7 Response Centre will first try to establish verbal contact with the resident. If contact cannot be made, emergency services can be dispatched according to your community's defined response protocol.
Related Articles
Onboarding: Preparing Location Availability Data (fixed monitoring)
DAKTEL Australia maintains a location and address database for all fixed monitoring services deployed within a Senior Living Operator setting such as a retirement village. This 'Location Availability Data' is then primarily used (for each specific ...Resident Information Form Template (Professional Monitoring)
Please submit new resident details using this portal's "Add Resident" online form. This integrated form streamlines the provisioning of new services and eliminates the need for scanning, emailing paper forms, and manual processing. For your ...What does the system comprise?
The Safe Home Hub (aka MyCareFone) includes the following features as standard: 24/7 access to our response centre which can assist with any situation that arises, i.e. dispatching emergency services, notifying family or an on-site carer 4G cellular ...What happens if there is a network outage?
In the extremely rare event of a mobile network outage, the Safe Home Hub cannot contact our response centre. Depending on the circumstances, the Safe Home Hub may be able to automatically failover to an alternate mobile network (where available) to ...Resident Quick-Start Guide – Safe Home Hub
Select the download attachment icon below to access the current version. Daktel recommends printing this guide and distributing it to residents to be placed in a prominent location, such as on their fridge door. This will help ensure they remain ...